Contact us
Whakapā mai ki a mātou
General enquiries.
Thank you for reaching out to the Insurance Council of New Zealand Te Kāhui Inihua o Aotearoa (ICNZ). If your query concerns a complaint or issues you’re experiencing with your insurer, we encourage you to first try resolving the matter directly with them. If you’re unable to reach a satisfactory outcome, you may also consider contacting the Insurance and Financial Services Ombudsman (IFSO) or the Financial Services Complaints Limited (FSCL) for further assistance.
If your query relates to any other matter, you can contact us via email as below.
Media enquiries.
Email our media inbox: [email protected]
Insurance fraud reporting
If you are reporting a suspected insurance fraud, you may do so by visiting www.ifb.org.nz
