Presentations for download
Insurance Investigators Best Practice
A Claims Manager's Perspective
David Whitford, AMP Claims Manager since 1998 examines the practice of claims investigation.
Download Power Point presentation (265KB)
The Insurance & Savings Ombudsman Scheme
The Ombudsman's Office
Karen Stevens, Insurance & Savings Ombudsman, presents an overview of the workings and structure of her office.
Download Power Point presentation (5,032KB)
The legal perspective
Wyn Williams, Barristers and Solicitors
Download Power Point presentation (204KB)
Copies of these presentations are also available by e-mailing a request to ICNZ