Consumer Information

Overseas travel insureance

Insurance situation arising from travel
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Buying insurance

Cover your property losses
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Guidelines for resolving disputes

This is how member companies resolve disputes.
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Commercial insurance

Insure against businessesdisruption
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Liability insurance

Liability Insurance is available in a number of forms covering specific Liability risks.
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Motor insurance

Motor vehicle insurance can cover you against accidental loss or damage to your vehicle
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Personal insurance

The types of cover available under personal insurance
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Marine insurance

Cover for commercial vessels and personal pleasurecraft
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Insurance fraud

An insurance claim is considered fraudulent when it is based on facts that are simply untrue
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Important insurance information for local authorities

The following information has been designed to be of assistance to all Civil Defence Emergency Management Groups for their disaster recovery planning.

The Insurance Council has in place its Insurance Emergency Plan that will co-ordinate insurers’ emergency response procedures.

The Insurance Emergency Plan would be called into operation when there was an emergency event that was likely to overwhelm the resources of:

• CDEM Groups / Local Authority Recovery Management;
• Normal insurers’ resources to receive and manage claims.

The role of the Insurance Council during an insurance emergency event is:

The following information has been designed to be of assistance to all Civil Defence Emergency Management Groups for their disaster recovery planning.

The Insurance Council has in place its Insurance Emergency Plan that will co-ordinate insurers’ emergency response procedures.

The Insurance Emergency Plan would be called into operation when there was an emergency event that was likely to overwhelm the resources of:

1. Assist your organisation with the co-ordination of the recovery;
2. Gather information on the nature and severity of the emergency event and pass this information on to insurers;
3. Provide information to affected policyholders via the media;
4. Facilitate co-ordination between recovery managers and insurers, EQC and insurers.

Your emergency contacts at the Insurance Council are:

Chris Ryan, Chief Executive
Mobile: 0274 441 767 Work: 04-472 5230 chris@icnz.org.nz

John Lucas, Insurance Emergency Co-ordinator
Mobile: 0274 411 283 Home: 04-386 4121 Work: 04-472 5230 john@icnz.org.nz

During an insurance emergency event, what does the Insurance Council aim to do?

• Travel to the affected area as soon as practically possible to survey the situation and meet with CDEM Groups and Recovery Management.
• Liaise with all insurers and EQC.
• Listen to what recovery managers require for recovery operations such as:
• security and safety issues, securing resources, repair requirements, and the like.

The Insurance Council will have a presence in the affected area for as long as it takes for normal recovery to commence.

The Insurance Council recommends that its representative becomes an integral part of the affected region’s recovery management.

The Insurance Council has further information on its website for consumers for emergency planning

This advice is published in the Council's brochure "Civil Defence Emergency Management Groups" and may be downloaded as a PDF file (49KB)

 

 

 

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